Rosa Carrafa Publishing’s privacy, safety, and cookies policy.

Effective date: 01/09/2020

This privacy policy sets out how Rosa Carrafa Publishing uses and protects any information that you give Rosa Carrafa Publishing when you use this website. Rosa Carrafa Publishing is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may update our privacy policies on this page at any given time and we will notify you know via email as soon as possible prior to the change becoming effective and update the “effective date” at the top of this privacy and safety policy. You are advised to review this privacy and safety policy often to keep updated for any changes. Changes to this privacy and safety policy are effective when they are posted on this page, at any given time.

What may be collected from you while using our services, is we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally, identifiable information may include, but is not limited to the following:

  • Name and job title.
  • Contact information including email address.
  • Demographic information such as postcode, preferences, and interests.
  • Other information relevant to customer surveys and/or offers.

Rosa Carrafa Publishing may use your personal data above to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

Rosa Carrafa Publishing may also collect information how the service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Rosa Carrafa Publishing require the following information to understand your needs and provide you with a better service in which we pride ourselves with and in particular for the following reasons:​

  • To provide and maintain our Service.
  • To notify you about changes to our Service.
  • To allow you to participate in interactive features of our Service when you choose to do so.
  • To provide customer support.
  • To gather analysis or valuable information so that we can improve our Service.
  • To monitor the usage of our service.
  • To detect, prevent and address technical issues.
  • To provide you with news, special offers and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.

Rosa Carrafa Publishing would like to assure you, that you are valuable to us and will not do the following, as we know how ethical it is:

  • We will not provide your information to third party partners for marketing or promotional purposes. It is only passed on to facilitate delivery of your order.
  • We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law.
  • We will never sell your information.

Rosa Carrafa Publishing will have service providers and may employ third party companies and individuals to facilitate our service (“Service Providers”), to provide the service on our behalf, and to perform service-related services or to assist us in analyzing how our service is used. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

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At Rosa Carrafa Publishing, the security of your data is important to us, please remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security. Your information, including personal data, may be transferred, and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside Australia and choose to provide information to us, please note that we transfer the data, including Personal Data, to Australia and process it there. Your consent to this privacy policy followed by your submission of such information represents your agreement to that transfer.

Rosa Carrafa Publishing will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and no transfer of your personal data will take place to a group or a country unless there are adequate controls in place including the security of your data and other personal information.

Rosa Carrafa Publishing may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We urge you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Rosa Carrafa Publishing does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact Rosa Carrafa Publishing immediately. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers as soon as possible.

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, indicate that you do not want the information to be used by anybody for direct marketing purposes.
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at, alternatively by unsubscribing from our newsletters.

​Rosa Carrafa Publishing (“us”, “we”, or “our”) uses cookies on the rosacarrafapublishing.com.au website (the “Service”). By using the Service, you consent to the use of cookies. Our cookies policy explains what cookies are, how we use cookies, how third parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the service or a third-party to recognize you and make your next visit easier and the service more useful to you. Cookies can be “persistent” or “session” cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.

When you use and access the Service, we may place a number of cookies files in your web browser. Rosa Carrafa Publishing use cookies for the following purposes:

  • To enable certain functions of the service.
  • We use both session and persistent cookies on the service, and we use different types of cookies to run the Service:
  • Essential cookies. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.

Rosa Carrafa Publishing understands that you may not welcome the cookies and in this case, you will be given the option to refuse them. If you would like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser. Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

Rosa Carrafa Publishing understands that you may like to know more about cookies, and you can do so at the following third-party websites:

Rosa Carrafa Publishing’ shipping/delivery policy

When ordering directly from Rosa Carrafa Publishing, we understand the peace of mind that one is looking for when it comes to waiting for your purchases to be delivered. We accommodate two shipping options within Australia, being. Tracked and untracked shipping via Australia Post or a nominated service.

For individual overseas orders, Rosa Carrafa Publishing print on demand via overseas printing houses and the rate is depending on the order.

For bookshops and wholesale orders, please contact us for an estimate cost on shipping and delivery.

Rosa Carrafa Publishing understands how costly postage can be, and a suggestion on multiple books that is either out of stock or are pre-orders, your entire order will be sent when books are readily available. This is an affective method to keep costs down. Should you prefer to receive your books separately, please order them individually. ​

 

Rosa Carrafa Publishing’s return and exchange policy

Rosa Carrafa Publishing is a place that recognizes the value of the contents and quality of all literature that is created with diligence, vulnerabilities, and with the community in mind. All books are priceless, and each have a unique story that will be a part of ones life for an eternity.

If a book is delivered damaged or you are unsatisfied with your purchase, Rosa Carrafa Publishing will attempt to resolve this with a replacement.

Rosa Carrafa Publishing, will be unable to exchange or refund monies should the buyer have a change of mind on their purchases.

Rosa Carrafa Publishing will be available to further discuss your purchases. Please contact us directly.

 

 

 

 

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